Terms of Service
Last Updated: September 8, 2025
Welcome to Sheetknow! These Terms of Service ("Terms") govern your use of the Sheetknow Google Sheets Add-on and the associated web application and services available at `http://sheetknow.com` (collectively, the "Service"). The Service is provided by Yu Ong ("we," "us," or "our").
By creating an account, purchasing credits, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.
1. User Accounts
- Account Creation: To use the Service, you must install the Google Sheets Add-on and create an account on our website (`http://sheetknow.com`) using your Google account. You grant us permission to access your basic Google profile information (name and email address) for authentication and account management purposes.
- API Key: Upon account creation, you will be issued a unique and secret API key. You are solely responsible for maintaining the confidentiality of your API key. Do not share it with others. You are responsible for all activities that occur under your API key.
- Account Responsibility: You are responsible for providing accurate and up-to-date information for your account.
2. The Credit System
- Purchasing Credits: The Service operates on a pay-per-use basis using "credits." You can purchase credits through our website. All payments are processed by our third-party payment processor, Stripe. We do not store or have access to your full credit card information.
- Using Credits: Each time you use the Service to process a prompt, credits will be deducted from your account balance. The number of credits used is calculated based on the computational resources ("tokens") required by the underlying generative AI model to process your request.
- Non-Refundable: All purchases of credits are final and non-refundable. Credits have no cash value and cannot be exchanged for cash or transferred to another account.
- No Expiration: Your purchased credits do not expire as long as your account remains active.
3. User Responsibilities
- Prompt Content: You are solely responsible for the text and data you submit as prompts to the Service ("User Content"). You agree not to submit any User Content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
- AI-Generated Output: You acknowledge that the output generated by the AI is for informational purposes only and may contain inaccuracies or errors. You are responsible for reviewing and validating the accuracy and appropriateness of any AI-generated content before using or relying on it. We are not liable for any damages or losses arising from your use of the AI-generated output.
- Compliance: You agree to use the Service in compliance with all applicable laws and regulations, as well as the terms of service of Google and any other related third-party services.
4. Prohibited Use
You agree not to use the Service to:
- Engage in any activity that is unlawful, fraudulent, or harmful.
- Generate content that promotes hate speech, violence, or discrimination.
- Infringe upon the intellectual property rights of others.
- Attempt to reverse-engineer, decompile, or otherwise discover the source code of the Service.
- Distribute spam, viruses, or other malicious software.
- Share your API key or otherwise allow unauthorized access to your account.
5. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
6. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL YU ONG BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US, IF ANY, FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
7. Termination
- By You: You may stop using the Service and terminate your account at any time by contacting us at contact@sheetknow.com.
- By Us: We reserve the right to suspend or terminate your access to the Service at any time, with or without cause or notice, for any reason, including if you violate these Terms.
8. Changes to These Terms
We may modify these Terms from time to time. If we make material changes, we will notify you, for example, by sending an email to the address associated with your account. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.
9. Contact Information
If you have any questions about these Terms, please contact us at contact@sheetknow.com.